FAQ — Frequently Asked Questions

🧩 LinkedSim™ FAQ

1. Is my phone compatible with LinkedSim™ eSIMs?
Most modern devices (iPhones, Samsung Galaxy S20+, Google Pixel 4+, etc.) support eSIM. You can check compatibility by going to your phone’s Settings → Mobile / Network / SIM and seeing if you have an option to “Add eSIM.”

2. How does an eSIM work compared to a physical SIM?
An eSIM is a virtual SIM built into your device. Instead of inserting a physical SIM card, you scan a QR code or install a profile. It functions just like a physical SIM but lets you switch networks or travel without needing a new card.

3. When will I receive my QR code / activation details?
You’ll receive the QR code and activation instructions via email as soon as your purchase is confirmed (typically within minutes). If you don’t see it, check your spam / promotions folder or contact support.

4. How do I set up the eSIM (iPhone / Android)?

  • iPhone: Go to Settings → Mobile Service → Add eSIM → Use QR Code → scan the code.
  • Android: Go to Settings → Connections / Network → SIM / SIM Manager → Add eSIM → scan the QR code or manually enter details.

5. Do I have to activate it immediately or before I travel?
You don’t have to activate it immediately — you can install the eSIM while on Wi-Fi at home and activate it when you land. Just ensure your device is unlocked and capable.

6. What if my QR code doesn’t work or won’t scan?

  • Ensure you have an internet connection / Wi-Fi
  • Increase screen brightness
  • Manually enter the activation code + SM-DP+ address (provided in your email)
  • Restart your phone and try again, If still failing, contact support with your order number.

7. Can I use my physical SIM and eSIM at the same time?
Yes. Most devices support Dual SIM / Dual eSIM + physical SIM modes. You can continue using your home SIM for calls/texts and the LinkedSim™ eSIM for data while traveling.

8. What happens when my data plan is used up or expires?
Once your data is consumed or plan expires, the eSIM connection will stop. You’ll need to purchase a new plan to regain data. The eSIM profile itself remains on your device (but is inactive and you can delete it once finished with)

9. Can I get a refund if something goes wrong?
Refunds are only possible if the eSIM has never been activated and the purchase was made within 30 days. Once activation or data usage is detected, refunds are not allowed (per our policy).

10. Why does the dashboard know if the eSIM was used?
We have a connection with our merchant network that tells us when activation and data usage occur. This allows us to validate legitimate use and prevent fraudulent refund claims.